Fri, 10/26/2007 - 18:47
Tim,
This is fantastic! I've been on the road and I'm finalizing the presentation. I'm going to reblog this right now! Thank you for taking the time ...
I think the key to select one or two key metrics to evaluate each outcome. Then, I added another column - "value" you translate into dollars the value of your success.
Also, don't forget that you also want to use the metrics to make adjustments that lead to effectiveness in your strategy - as well as learn more about your community.
Thank you again and I apologize for not being able to write this comment the instant you posted, but been on the road.

