Saying YES to social media

Youth Engagement and Social MediaAs my return to study with a year long full-time MSc comes closer, I’ve been trying to write up and share a lot of my learning from the last 18 months of researching and working with organisations using social media in youth engagement.

What started as a small wiki with a new notes on has quickly evolved into the outline of an online guide to youth engagement through social media – and so, before any perfectionist tendencies take over, and the diminishing returns of time spent knocking off the rough edges kick in any further, here’s a link to the in-progress-but-by-now-hopefully-at-least-a-bit-useful YES – Youth Engagement and Social media Guide.

It’s got sections on the What, Why and How of planning youth engagement and participation using social media – covering issues of strategy, safety and touching upon evaluation. The toolkit of HowTo’s and Case Studies in using different social media tools has a long way to go – but if you want to know about Listening Dashboards and Search Alerts then hopefully it already provides a good overview.

Also contained in the guide you will find a copy of a document I wrote a while back, but have failed to properly share – called ‘Safe and Effective Egagement with Social Network Sites for Youth Professionals (PDF)’ and which I hope provides a useful (and relatively brief) overview of the things to think about if you’re planning to use social networking as part of your youth engagement work.

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(The observant will notice that the Youth Engagement and Social Media Guide is yet another Dokuwiki install, a tool I’m becoming a big fan of since using it for a personal notepad wiki, and then the Interactive Charter/Social Strategy site. It may not have the WYSIWYG editing power of Wikispaces, but for flexibility and ease of deploying on one’s own server it’s fantastic. It’s also behind another site I recently set live for the DFID Civil Society Organisations Youth Working Group)

Questionable consultation

I don’t get the feeling Oxford City Council really value my view. At least, the consultation on local priorities they’ve just published certainly fails to inspire me with confidence that the council are aiming for a meaningful public dialogue on their corporate priorities.

Oxford City Council ConsultationI’m asked to indicate, from a list of issues plucked right out of a corporate plan, whether the issues are a ‘High Priority’, ‘Medium Priority’ or ‘Low Priority’ for me. There is no explanation of what indicating my priorities will lead to; no links to further information on what the council is already doing against a given priority; and only a minor attempt to tranlate a few into non-council-speak.

At the end of the online form I’m asked to go back and give the numbers of the priorities that are my top overall priorities – again with no explanation of how this input will be used.

Oxford City Council ConsultationInterestingly ‘Improviding dialogue and engagement with citizens’ is not amongst the priorities I’m invited to evaluate in this consultation. I would suggest to Oxford that perhaps it should be.

I’m left with the distinct feeling that this consultation could end up an exercise in statistical manipulation, with ‘high priority’ scores used to justify expenditure on services the council is already planning to resource, and lower scores used to justify cuts to other services – when, given two services side-by-side and asked to choose which they would prefer funded or cut, residents actual preferences may not match up at all with those that may be derived from this consultation exercise.

Creating good consultation

Of course, I prefer not to rant in the negative, so below are a few quick thoughts and reflections on what I’ve found makes a good consultation over the years:

  • Be clear about the scope and impact – tell respondents in plain English how their views will be used. Perhaps show an example of a previous consultation. Or include a short video clip of the person who will process the responses explaining the consultation. If you can’t explain how there is potential for a consultation to influence decision making and create change…well, stop and rethink whether you should be running a consultation until you can!
  • Provide context. When designing an online consultation think about how you can provide extra information on the different topics you are consulting on, so that citizens can read up more about what you mean by a given question, and have the chance to be deliberative in their decision making.

    Videos, photos, links and other context can all prove useful.

  • Think carefully about your questions. If you don’t know how you will use the answers to a question – don’t ask it. If you think that the question could be interpreted in many different ways – clarify it.

    Think as well about how questions answers could be ‘gamed’. If, for example, I suspect that all the responses from Oxford’s consultation will be simply totalled up in a spreadsheet, and there are certain elements of the consultation I have a strong interest in, I’m better off exaggerating my high priorities and rating everything else lower to help highlight my particular preferences. Is your consultation designed to avoid this sort of skewing?

  • Be honest about your limitations – and build the limitations into your consultation. Presumably even if I say everything in Oxford’s corporate plan is a high priority for me, some things will be allocated more resources than others. The consultation is at least in part about distributing limited resources. So instead of asking me if things are high-priority or not – why not ask me to rank the priorities between certain services? Or show some realistic sense of what rating a given service as a high priority might entail so I can think carefully about my priorities in the context of the real limitations around priority setting.

    Asking anyone ‘What do you want?’ is foolish without framing. ‘What do you want us to do with the resources we have and without significantly raising taxes?’ is a far better question.

  • Check your process. Think about how you will analyse responses before you start. Would someone who completed your consultation recognise the analysis  you have made of their input? If not – think about how you can improve the whole consultation process so that what comes out the far end at least approximately represents the input that citizens contributed in the first place.

  • Design and test your forms. Ask a number of people to test your consultation. Watch them complete your forms. Ask them what could be improved to make the process smoother. Far better to spend an extra day taking the rough edges off, than to have hundreds of responses which can’t be used.

    (For example, in the Oxford Council consultation above I was far more likely to indicate priorities from the bottom of the list as my overall top priorities (or at least as my third overall priority… I had a pretty clear idea of the first two I was asked for…) as I had read them most recently and could still see them on screen without scrolling when I came to reply to the questions which requested their numbers. If this is true for a large number of people completing the consultation then that could introduce a significant bias…)

  • Consult to start a conversation. Most important of all – think beyond consultation. How can your consultation questions provide the start of a wider discussion? How can you provide platforms for ongoing dialogue beyond the simple asking of consultation questions?

What other tips would you provide to someone designing a consultation?

Connected Generation 09

I had a great day at the Connected Geneartion 09 unConference yesterday. Thank you again to everyone who helped out, turned up, and contributed to making it happen.

I’ll try and write some reflections soon, but for now, just a quick link to let you know that notes, tweets and shared learning will be aggregated at http://www.connectedgeneration.info

Developing the Interactive Charter

Towards an Interactive CharterFrom a throw-away blog post on 50 Hurdles to Open Government comes ‘Towards an Interactive Charter‘ – a collaborative effort launched at Reboot Britain on Monday to develop an ‘Charter for Interactive Government’.

The Charter, which you can help shape by editing, rating and remixing possible drafts, will be a statement of values and intent for local authorities, national government and other organisations to sign up to – as a commitment to enabling open, participative and efficient working through social technologies.

Working with Paul Evans of the Local Democracy blog and PI Camp, and with support and insights from Pete Cranston, I’m also exploring how the Charter can be backed by an organisational change toolkit, giving practical support to organisations who want to remove the barriers to effective social media use across a wide range of settings (including Chilren’s Services).

So if you’re interested in setting high aspirations for social media aware government, and in supporting practical action to overcome the barriers that abound, then head over to the new Interactive Charter website, and dive in to help rate or reshape ideas for the Charter.

Right now the only draft is my early attempt which is in below. Would this get assent from your organisation? How would you put the aspiration differenty? Or can you just tighten this up? Using Mixed Ink you can help edit and update this before the 25th July.

THE CHARTER (Tim’s first draft)

– We will become a social media aware organisation;

– Every part of the organisation will be able to harness the potential of relevant social media to help fulfil their goals;

– Citizens and stake-holders will be able to use social media to engage with our work;

– We will particularly embrace social media approaches that enable us to be: more efficient; more participative; more collaborative; and more accountable;

– We commit to removing the barriers that currently hold back use of social media;

MixedInk Demo from MixedInk on Vimeo.

Impossibly narrow & leadership 1.0

[Summary: a critique of ‘Impossible and Necessary’ by Sir Michael Barber and some remarks on leadership]

Preamble
I try, as much as possible, to engage in debates in a constructive way, and to avoid anything that might be construed as a rant. I find arguing for and working for things I believe to be right to be preferable, in most circumstances, to spending time arguing against those with whom I may share general goals, but may differ on methods and approaches. Demonstrating the positive alternative is oftentimes more powerful than trying to undermine the status-quo.

However, criticism and critiques have their place, and last week I found myself distinctly at odds with the presentation the ‘Impossible and Necessary’ pamphlet on the future of education. So – herewith follows a series of arguments against, in the hope still or making a constructive contribution to discussions.

Impossibly narrow
Sir Michael Barber’s speech ‘Impossible and Necessary’ was launched as a NESTA Pamphlet on Tuesday morning (though the only online copy I can find is a transcript of Michael’s original speech on which the Pamphlet is based here). For all the NESTA introduction of the pamphlet as a key statement of important challenges for the future, both the pamphlet itself, and the presentation of it’s key messages offered by Michael on Tuesday, turned out to be woefully narrow and lacking in progressive thought.

Whilst it contains one or two good recommendations: encouraging more team-teaching and ending the dominance of the single teacher as master of their domain in a single classroom; and calling for a greater focus on teaching quality rather than on teacher numbers; ‘Impossible and Necessary’ is otherwise unimaginative, adultist, and for a paper which highlights the importance of ethics, lacking in an appreciation that schools are, right now, far from egalitarian environments.

Michael’s essay uses an imagined ‘intergalactic audit commission’ to highlight progress and change on earth over the last 250 years, and to highlight challenges for the future.

Adultism is not a good place to start
The concept of adultism is captured well by this 1996 quote from Jenny Sazama “Young people are systemically mistreated and disrespected by society, with adults as the agents of the oppression. The basis of young people’s oppression is disrespect.”

It’s not good then to find that, in the few times young people are explicitly referenced in Impossible and Necessary it is in phrases loaded with stereotype and prejudice.

“…last year, I read that computers will soon have the learning capacity of a toddler. That’s a lot of learning capacity, as any parent knows. It’s also a lot of tantrums. I fully expect, a few years from how, to read that computers with have the learning capacity of a teenager and no doubt stay in bed until lunchtime.”

I would hope a vision for the future of education would be centred on understanding and respect for children. I would expect at least that it wouldn’t be reinforcing and playing on prejudice. But not so in Impossible and Necessary. How can we support and enable young people to learn if we don’t respect them?

Focus on education as an abdication of responsibility
It is also worth pointing out that the majority of the looming crisis and problems Sir Michael gets his intergalactic audit team to identify in the first part of the Pamphlet are ones created or increased by his generation. Thus, the claim, with words in the mouth of the intergalactic auditors that to resolve them there is just on thing “you can do – just one – really, really well. Educate every children and young person on the planet better, much better, than you’ve ever done before because they are your sustainable future” reads somewhat as an abdication of responsibility for taking tough decisions about big issues now.

Yes, younger generations do need to learn in order to be part of creating a sustainable future. But:

  1. It’s about our future. A shared future. Which includes adults and young people.
  2. Sir Michael’s generation shouldn’t be thinking that improving education, and leaving the problem solving to future generations alone is the ethical thing to do. There are things that those in positions of power should be doing to challenge crisis of climate and conflict right now. Educating for the future is part of it. But there are many other parts – and parts which might demand of adults right now that we make sacrifices to safeguard our sustainable future.

We have had ethical innovation – but schools are lagging behind
In talking about Impossible and Necessary on Tuesday, Sir Michael focussed on his ‘equation’ contained in the paper: E(K+T+L) where: K = Knowledge, T= Thought, and L = Leadership, all bracketed by ‘Ethics’. The argument being that good education involves each of K, T and L, but also requires ethical education. Sir Michael suggested that whilst the last centuries have seen massive technical innovation, ethical innovation has lagged behind. In part, this claim is defensible: we do need to rethink our models of ethics for a networked society in which authority is far more distributed.

However, we have had ethical developments over the last 50 years, not least the establishment of a global framework of Human Rights, and of Children’s Rights. Yet few schools are environments in which an culture of respect and rights is pervasive. Sir Michael’s intergalactic auditors do highlight and praise the “changing place of women in society”, but fail utterly to highlight the continued failure of schools to respect young people’s right to be listened to in decisions that affect them. This is about far more than the developments in yearly student satisfaction surveys and occasional school councils that the panel at Tuesday’s event cited as evidence that school were becoming more democratic. It is about a shift in the culture of schools.

You cannot prepare ‘innovators of tomorrow’
The culture that fails to give young people ownership of their own learning, and to see them as equal partners (or indeed, the key partner) in the learning process with teachers, is further expressed in the idea that we need to equip young people as ‘innovators of tomorrow’.

In the same way that citizen education can not be effective when we do not allow young people to be citizens now, innovation education is unlikely to thrive unless we see young people as innovators right now, not just innovators in training for the future.

It starts and ends beyond the classroom
Perhaps at the heart of the narrow vision in ‘Impossible and Necessary’ is that is never sets foot beyond the classroom. It ignores that young people live the majority of their lives outside schools, and that education is not a task that takes place 9am – 3pm weekdays. The panellists suggestion on Tuesday that the solution is to increase the amount of time spent in school (and indeed, extended schools policy is encouraging this) demonstrates a woefully limited understanding of many young people’s lives. Schools will remain important settings and catalysts of future learning – but if we’re thinking about education for the future, we need to start in communities, in workplaces, in supporting parents and in many other places – not just the classroom.

Accountability and intangibles
On the first page of Impossible and Necessary we find the sentences:

“You are aware, of course, that in England we inspect almost everyone. And in case that’s not enough we audit it too. We’re the regulatory specialists”.

But Impossible and Necessary isn’t opposed to that regulation and inspection. It want more. In talking about it Michael Barber argued that a false dichotomy underlies the implicit claim that “because you can’t measure everything, you should measure nothing”. But, whilst that is true, what you measure nearly always distorts where energies are directed – and if some of the things we value can’t be measured, we need to be careful that our measurement of other things does not take our eye off important intangibles.

Accountability can be achieved without reducing all education to numbers, and shifting ownership of educational attainment from the learner to schools and state.

More leadership 1.0
L for Leadership is a key part of Sir Michael’s equation for education E(K+T+L). Leadership is a popular topic right now, with the launch this week of the National Body for Youth Leadership (branded ‘The Youth Of Today‘). But both The Youth of Today and Sir Michael’s focus on ‘Leadership’ appear, in spite of a passing recognition that there are different models of leadership, to remain as reductive, individualistic concepts.

In fact, I think the problem is predominantly in the equation of ‘the ability to get things done’ with ‘leadership’ – and the attempt then to subsume within the concept of leadership all those things which relate to getting things done. Convening, co-ordinating and catalysing are all ways of getting things to happen. In the networked world it is ever clearer that things are achieved not only through top-down leadership, but by participation in self-organising networks and co-operative structures. Often-times getting things done in these contexts is not about gaining power, but is about giving up control and power and trusting people.

A sense, and capacity for, efficacy – and being part of creating change – is key. But if we reduce our desire for all people to have this to talk of leadership – we greatly impoverish the debate.

In closing
I realise now that one of the reasons I rarely write in critical mode, is I’m not sure how to resolve a critique. Should I offer a positive vision? That will take not just a little more writing. And this is too long already.

Your professional approach to social networking should be based on your professional context and values

“How should professionals or volunteers working with young people use Facebook?”

There is no answer to that question. Or at least, no answer that doesn’t start with a fairly long list of ‘It depends’.

I often show this slide when talking about the need for clear policies in organisations that support staff to make effective use of social media:
Slide on Safe and Sound Foundations

The slide was prepared (and I always introduce it in this context) based on work exploring how Social Network Sites can be used by Youth Workers.

Almost always I get an interjection at this point in the presentation from a teacher or other youth-sector professional criticising the way this guidance suggests that workers may be interacting directly with young people online, when surely that can never be appropriate.

To which I have to re-emphasise that this guidance is specific to a youth work setting. It’s based on youth work values and, fundamentally, on an attempt to understand how different youth work relationships between young people and adults transfer into the online environment.

It is perhaps because of the centrality of ‘relationship’ in youth work theory that drives me towards stating this, but it seems far more useful to switch from the question ‘How should [teachers/youth workers/probation workers/sports coaches] use Facebook?’ to the question ‘Given the existing professional relationships between young people and their [teachers/youth workers/probation workers/etc.] offline, what would be appropriate for their interaction through [Facebook/Bebo/MySpace/any other social network]?’

Ewan McIntosh has been exploring again recently
his belief that direct interaction by teachers with children and young people through Facebook or other social networks is not appropriate, and my intuitive sense of the teacher-pupil relationship suggests that Ewan is right. When it comes to a youth participation worker exploring social networks for engagement, then using Facebook might be appropriate, but a direct friend-relationship with young people may not be. Use of Facebook pages and groups may provide a means of engagement more analogous to offline participation relationships.

With a number of authorities and organisations development organisation-wide social media policies, emphasising the specificity of different workforces is more important than ever.

We need to always start from the specifics. From what a particular form of work involves, from the professional values involved, and from the relationships with young people (or others) before developing guidance, policy and practice. Rather than imposing top-down technology policy and strategy.

Overcoming the 50 obstacles at #localgovcamp

LocalGovCampI spent a fantastic day yesterday in Birmingham Fazely Studios at #localgovcamp – an unConference exploring local government use of the internet. I offered to lead a session based around the ‘50 Obstacles to Open Government‘ which I jotted down a while back  – and to host a discussion sharing tips and ideas for overcoming these obstacles. The notes that I took during the session are on the 50 Obstacles wik (and if you took part – please do add your own notes…), and below are a few quick reflections on the session and where the 50 Obstacles list goes now…

Top down,  bottom up, sideways?

I wrote down the 50 Obstacles based on my experience of working with front-line youth service practitioners through action research and a recent action learning set on youth participation and social network sites. They are challenges as seen from perspective of staff wanting to engage with social media, but without neccessarily having responsibility for driving forward the use of social media across an organisation.

However, the #localgovcamp session drew a wider range of participants – including service managers, web teams and more. Quickly discussions turned to the need for vision from senior management and significant cultural change as key to driving social media adoption. Vision and leadership are important. The importance of styles of leadership in organisational change is something I’ve written about before. But when it comes to social media adoption – there is a strong case for recognising the many different possible approaches. And for recognising that local authorities are collections of diverse and different teams and services with ever more blurred boundaries – not monolithic entities with a single form, function or direction .

Not only is social media adoption something that can be driven by bottom up ‘nibbling’ away at problems (as David Wilcox put it), or by top down strategic programmes, but it is also enabled by social media moving sideways – from services that find ways to adopt and use social technology sharing their stories and experiences with the rest of an organisation.

Edit PagePractical Problem Solving

You can find many of the tips people shared for overcoming hurdles over here – but I was particularly struck by the dialogue around experimentation with social media – and sharing examples of social media use and success to help managers and teams make sense of what they might be able to do.

So – I took 15 minutes out later in the day at #localgovcamp to develop the wiki page for obstacle 48: “Managers do not support staff exploration and experimentation with Web 2.0” and to add a collection of links to sources of information about what other authorities have been doing with social media. And I quickly discovered  there are a lot of great examples out there. Take a look at the wiki page here and see if you can add to it…

We only had 15 minutes in our #localgovcamp session to share tips for overcoming the obstacles, and there are still at least 4o obstacle pages which right now only list the problems and no solutions. However, they are all wiki pages, which anyone is welcome to dive in and edit to share their learning, links and insights.

Where next?

I learnt a lot throughout #localgovcamp about organisational change and social media adoption – and I’ll be reflecting more on the insights gained over the coming weeks. However – hopefully there are also some strong next steps coming up to help turn 50 Obstacles, into ’50 things that use to give us trouble… but we’ve sorted them all out now’ – including a possible session at Reboot Britain. But more on that later…


Update: Just as I was about to post this, David Wilcox upload this clip he took just after the session…

Confidentiality and blogging as reflective practice?

Reflective PracticeLast year I wrote a blog post on ‘7 Reasons Why Youth Workers Should Blog’. Since then a few blogs from statutory sector youth workers have made it onto the web, but not all that many.

One of the strongest argument I can see for encouraging more youth blog blogging is the central role that ‘reflective practice’ should play in youth and community development work. In my own work I’ve found blogging to a key tool for my own reflective learning – with the added benefit of making it into shared learning – where I can benefit from the insights of others who read and comment on posts, either via blog comments, or face-to-face.

However, a recent e-mail from a youth worker about the ‘7 reasons why youth workers should blog’ post raised questions about what to do when online reflective practice runs up against issues of confidentiality:

[Blogging] is something we have thought about, for the reasons you listed, but have always come up against the concern over confidentiality. I don’t mean the obvious concern of revealing identities or specific case details, but the general concern of talking about real life young people without being able to check the content is OK with them, or even just simply running the risk that they may recognise themselves in what is being said and feel violated or unhappy about being talked about.

…one of the young people who sits on our advisory board made the point that someone thinking of coming to us, who went onto our website and saw us talking about the work done with other young people could be put off as they would think ‘they could talk about me or my case if i use this service’.

As most of the work I do is with groups, and not relating to very sensitive issues, this isn’t an issue I’ve often run up against directly in work with young people – but challenges of reflective learning and confidentiality are certainly something I’ve come up against as an independent consultant. Here are some of the principles I’ve tried to use:

Share general points of learning, not specifics
Whilst I often try and use a particular story to give context to a blog post, part of my reflective blogging is about drawing out general point from the experience. If I start writing a narrative blog post, and it strays into content which could be confidential, or which I’m not sure should be immediately public, then I’ll often change the headline to one more general, and rewrite the post to draw out the point of learning – rather than the origin of that learning.

No allusions
With a few exceptions (and only for organisations) I’m either writing explicitly about someone or something, confident that I either have consent or that I am happy for the subject to know about and read the blog post in question.

Allusions to people or situations so that people could work out what something is about with enough background information are out.

Wait a while

Sometimes even a general learning point can be problematic if people involved will be able to work out the situation it is drawn from – and if this reveals information that people involved may wish is not shared widely.

In these cases, sometimes a blog post may end up in the draft folder for a while, either for the point of learning to be combined in with another post, or to be posted in the future – when sharing it isn’t such a sensitive issue.

Some things stay in the drafts
There are some posts which it is useful to write for purposes of reflective learning. But which it is not right to share (in most cases on this blog because they’re just not interesting enough…!)

Respect & constructive comment
I try not to blog anything which I wouldn’t be happy discussing with the people involved in the blog post – and to blog on the spirit of constructive comment rather than ranting or criticism.

In the particular case of setting up a blog for a youth service – it may be worth asking whether an organisational public blog is the right platform for all the reflective learning of practitioners. There are of course, 6 other reasons at least for youth work blogging

How do you deal with the tensions between blogging on sensitive topics – and benefit from the shared learning potential of reflective blogging?

(Here endeth my blog post about blogging for 2009)

EU Kids Online – E-safety? Just get on with it! (And don’t forget opportunity)

[Summary: Notes and reflections from the launch conference of EU Kids Online research]

“Can we just get on with it”. Less talking and more action on child internet safety was the pretty clear message from Tanya Byron responding to the research recommendations at the launch of the EU Kids Online research today. But Tanya also made clear that the action should not be reactive, moral panic driven responses to internet use by young people – making the bold (but essential) statement that “We cannot and must-not build an environment for children to develop within which is built around what we see through the eyes of the most vulnerable child”.

There has been a lot of talk in sessions and coffee breaks today about the need for a more naunced approach to the often moral-panic driven debates about risk – not least with a great input from Janis Wolak reflecting on the different discourses that researchers are intentionally, or unintentionally constructing around the internet and young people. Crucially Janis highlighted the difference between the claim that

(a) The internet has risks

and the claim that:

(b) The internet promotes risks

The discourse often shifts from (a) to (b). But it’s hard to find research which backs this up. Janis encouraged us to consider whether the working hypothesis that appears to underly much work that “the internet amplifies risks” should have a priviledged place over alternative hypothesis such as “the internet can act as a buffer to young people experiencing harms”.

There have been many other insights shared today, most of which I’ve not managed to capture whilst taking notes, so I’ll mainly give a nod to the abstracts and papers from the conference available here – and share just one or two ideas or bits of intformation shared during sessions that I found particularly interesting…

  • In presenting recommendations from the EU Kids Online research, Sonia Livingstone made an interesting contribution to the media literacy debate – arguing that it’s important to keep ‘promoting safety’ as distinct from ‘media literacy building’.

    As I understood the point, Sonia suggested that media literacy programmes often arise because of a recognition that new technology is complex, tricky to regulate, and hard to legislate for when it is international and operating across borders. The new technologies create place new burdens on users to manage their own safety – and media literacy efforts similary ‘outsource’ safety to users.  Some users may not want to, or may not be able to, deal with these new burdens – and hence promoting safety as well as literacy becomes key.

  • Shirley Atkinson has explored how peer-education can play a role in e-safety education in schools in Plymouth and the South-West, with lots of lessons and learning that informal educators could draw upon.
  • The  Youth Protection Roundtable have been doing fascinating work to explore the need for systems that are ‘safer by design’ – and have a toolkit (that I’ve yet to read in depth I’ll admit) with an overview of techncal and process work on online youth protection.

And I thought it may be helpful to add links to few resources and other blog posts I’ve been working on which overlap with some of the focus in the EU Kids Online project:

And also – the Youth Work Online Network, Connected Generation unConference on the 11th July 2009, and the Network Particatipation space are all spaces of ongoing dialogue about positive work with young people online – which builds on safe-and-sound foundations.

One Page Guide to Google Groups E-mail Lists

One Page GuideEven with all the amazing social web tools available out there – e-mail remains a key communication tool for most people.

For many committees, projects and associations – an e-mail list has a lot to offer as a co-ordination and collaboration tool. This morning I’ve been working on preparing a web presence for the DFID Civil Society Organisations Youth Working Group (a group of development agencies and youth charities focussing working with the Department for International Development to promote youth engagement and the role of young people in development), who are currently only online via the Youth Guidance Project. Because the Youth Working Group is essentially a network of organisations and individuals, with no permenant secretariat or central body – we’re building the whole web presence around e-mail lists for the central group and it’s sub-groups – set up to be open to anyone who wants to get involved. Content from the e-mail lists will be fed via RSS ito a website based on DokuWiki (a fantastically flexible and easy to use wiki).

This set-up will involve the chair of each sub-group managing their own e-mail list, and all the members or associates of the Youth Working Group understanding how an e-mail list works.

So – I took the opportunity to create a ‘One Page Guide to E-mail Lists with Google Groups‘.

You can download the PDF here, view the full thing below or on Scribd, and get the original to adapt for your own use in it’s original Open Office format, or MS Word if you prefer.

P.S. A slight tweak in the design this time, copying an idea from Amanda‘s adapted versions of the One Page Guides for 2Morro festival (under ‘Get Involved’).